Business Technical Analyst

4 month Contract to Hire
Key member of Medical Products Commercial IT Team to identify, design, build and implement Salesforce.com CRM solutions for sales, marketing and operations teams.
- Key liaison, establishing strong relationships w/business partners and technologists in the Medical Products Commercial organization that include sales, marketing and operations teams across the franchises. Influence senior leaders
- Develop strategic plans/identify strategic business information needs to improve business results
- Work w/business partners to solve complex problems with IT solutions in a demanding business environment
- Interacts regularly with business customers to understand their business and to anticipate needed IT solutions
- Lead workshops to drive detailed business requirements and conduct technical analysis of business requirements on CRM engagements
- Design and implement Salesforce.com CRM solutions for sales, marketing and operations teams
- Deliver presentations, facilitate and address issues at a senior management level
- Identify/plan enhancements/changes to improve effectiveness of business solutions
- Guide, organize and coach the unit/system testing process for complex cross-functional/business projects
- Assist in development of training materials.
Key experiences and attributes:
- Key working/influencing experiences with sales, marketing and operations teams - demonstrated business acumen
- Proven track record in gathering requirements as a business analyst on large scale enterprise CRM projects in a matrixed organization with financial payback or business case
- Strong business process skills, able to provide cross-functional and business knowledge to develop business system and process alternatives.
- Have hands-on technical CRM configuration experience to help drive business requirements, design and build
- Demonstrate strong technical/business knowledge, requires limited direction, handles complex analysis and possesses strong knowledge of the SDLC and other project methodologies.
- Apply innovative systems solutions to business problems: defining business processes & requirements, identifying/evaluating technical solutions, testing solutions, documenting/maintaining requirements, assisting in training activities, deploying solutions, and resolving critical production issues
- Work independently and in cross-functional team

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